Last updated: 13.10.2026
1. Introduction
Cottage & Castle Buyer’s Agents (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Personal information we collect
We may collect personal information including:NameEmail addressPhone numberProperty preferences or enquiry detailsAny information you provide via forms, email, or direct contactWe may also collect limited technical data such as IP address, browser type, and pages visited for analytics and site performance purposes.
3. How we collect information
We collect personal information when you:Submit an enquiry or contact formBook a consultationSubscribe to updates or communicationsInteract with our website
4. How we use your information
We use your information to: Respond to enquiries and provide services, communicate with you about our services, improve our website and user experience, meet legal and regulatory obligations. We do not sell your personal information.
5. Cookies and tracking technologies
Our website uses cookies and similar technologies to: Understand how visitors use the site, measure performance and improve content, support marketing and retargeting (where consent is given). You can control or disable cookies through your browser settings or via our cookie consent controls.
6. Disclosure of personal information
We may disclose personal information to: Service providers who assist us in operating our business (e.g. analytics, hosting, marketing platforms), professional advisers where required, Government or regulatory bodies where required by law. We take reasonable steps to ensure third parties handle information securely.
7. Data storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.8. Access and correction. You may request access to, or correction of, your personal information by contacting us using the details below.
9. Overseas disclosure
Some service providers may store data overseas. Where this occurs, we take reasonable steps to ensure your information is handled consistently with Australian privacy standards.
10. Changes to this policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website.
11. We use the Meta Pixel, a tracking technology provided by Meta Platforms, on our website. It uses cookies to record visits and actions such as enquiry form submissions, which helps us measure our advertising and show relevant ads to people who have visited our site on Facebook and Instagram. Where you submit your details through a form, Meta may use a hashed (encrypted) version of your email address to match your visit to a Meta account. You can manage how Meta uses this information through your Facebook or Instagram ad preferences, or by adjusting your browser's cookie settings. We also use the TikTok Pixel, a similar tracking technology provided by TikTok, on our website. It uses cookies to record visits and actions on our site, which helps us measure our advertising and show relevant ads on TikTok to people who have visited our site. Where you submit your details through a form, TikTok may use a hashed (encrypted) version of your email address or phone number to match your visit to a TikTok account. You can manage how TikTok uses this information through the ad and privacy settings in your TikTok account, or by adjusting your browser's cookie settings.
12. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Cottage & Castle Buyer’s Agents
Email: hello@cottageandcastle.com.au
Location: Melbourne, Australia